Level 3 Award in First Line Management

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The Level 3 qualifications in First Line Management are developed for junior managers, supervisors and first line managers who have operational responsibility for a defined area of activity and who wish to build on and develop their existing management skills and knowledge. This qualification gives junior managers the communication and motivational skills to help improve operational efficiency.

Who are these qualifications for?

The Level 3 qualifications in First Line Management are developed for junior managers, supervisors and first line managers who have operational responsibility for a defined area of activity and who wish to build on and develop their existing management skills and knowledge. This qualification gives junior managers the communication and motivational skills to help improve operational efficiency.

Award

Our Level 3 Award in First Line Management (RCF) provides an introduction to the skills, roles and responsibilities of this management area. It will also develop your basic knowledge by focusing on the development of specific management skills.

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Qualification: CMI Level 3 Award in First Line Management

What will you learn?

CMI Level 3 First Line Management (Module 1)

Personal development as a first line managerModule 1 Personal development as a first line manager

• Be able to develop and use a personal development plan
• Identify the links between organisational objectives and personal development objectives
• Construct a personal development plan which meets agreed objectives
• Identify a range of learning and development opportunities which support the achievement of the personal development plan
• Review the progress of the plan
• Understand how to plan and manage work
• Describe the methods or processes available to determine work plan priorities
• Explain how to manage time to achieve work plan objectives
• Explain the reasons for incorporating flexibility into a work plan
• Understand how to develop and maintain effective working relationships to achieve objectives
• Explain how leadership styles and approaches are used in different situations to encourage productive working relationships
• Explain how to develop and maintain good working relationships
• Describe how to work with team members to maintain standards of work and behaviour that achieve objectives
• Be able to safeguard the welfare of the team in the working environment
• Describe the responsibilities of a first line manager for safeguarding team welfare
• Explain how risks that can affect team welfare are identified and monitored
• Describe the actions to be taken after identifying a risk to team welfare

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